Call blockers to fight phone scams


POLICE are helping protect those most vulnerable to telephone scams by issuing 100 call blockers. The True Call devices work by automatically ensuring that only trusted callers already known to the user can get through.

Unrecognised callers are asked for their identity before they are put through to the recipient, meaning that unknown or ‘cold’ callers can be refused. With the owner’s permission, data from the devices can also be used to assist with investigations of fraud.

Recipients of the devices will be selected based on their level of vulnerability as part of the Force’s Operation Signature initiative, aimed at preventing scams and fraud and supporting vulnerable victims. Devices are also available to purchase for residents wishing to block unwanted callers.

PC Bernadette Lawrie from Operation Signature said: “We are delighted that we will be able to help some of our most vulnerable residents by installing these devices. Every day I see examples of just how damaging telephone fraud can be, both emotionally and financially, and this is one of a number of measures that can help prevent this type of crime.”

Since Operation Signature was launched in 2014, it has been found that scam fraudsters persistently target victims identified as vulnerable. Telephone fraud is the most prolific method and across Sussex, between August and October 2015, telephone scam fraud represented 56.7% of all reports under Operation Signature.

The Force is working closely with partner agencies Trading Standards, Adult Social Care, Neighbourhood Watch and the Sussex Police and Crime Commissioner’s Elders Commission to ensure the most vulnerable victims are identified and protected.

For more information about call blockers visit or call 0800 0336 339.


March 31st, 2016 by